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. Answers to Frequently Asked Questions

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Thanks For Choosing Homegrown. We are farmers and are proud to share our organic produce with you! We harvest and deliver straight from the farm so you get the freshest, best tasting, Pesticide-Free produce!

 

 

1. Where Do You Deliver and What Are the Rates?

No Minimum,  We Accept Cash on Delivery

Free Delivery for Orders P800 and Above, Only P25 for Orders P451-P799, P95 for Orders Below 450

* We give all the delivery fees and tips collected to the drivers

Delivery Coverage:

We currently deliver in most of the Metro (From Caloocan all the way to Alabang and Cainta). This is to keep fruits and veggies as fresh as possible

Our delivery coverage:
Alabang, Antipolo, Bicutan, Bonifacio Global City, Cainta, Caloocan, Fairview, Katipunan, Las Pinas, Libis, Makati, Mandaluyong, Manila, Marikina, Muntinlupa, Pasay, Paranaque, Pasig, Pateros, Quezon City, San Juan, Sucat, Taguig, Taytay, Tondo 

2. How Do I Order?

Browse through our Selection of Fruits, Vegetables, Plants and FarmHouse Basics! After that, Type in the Quantity (Just below the Item Price) and Click 'Add to Cart', to Continue shopping, click 'Continue Shopping' , to Pay for your order, click 'Checkout'

3. I ordered already and checked out but I want to Add some more goodies?

You can just order again (add to cart and checkout). Justvlet us know on the 'Notes to Seller' section if you want us to deliver the two orders together.

4. How are you prices compared to others?

Because you buy Straight from the farm, our prices are Cheaper than Supermarket Organic Produce. Sometimes we're even cheaper than Non organic produce! Especially when we have items on Sale. This is because we would like more people to eat well and eat healthy. Follow or Like us on Facebook @homegrownorganicph to get updates on New Produce and Sale Items :)

5. How Do I Pay?

Cash on Delivery! :) But we also accept bank transfers (details on checkout)

6. What is the delivery time?

We harvest fresh and deliver straight to you. So currently 2-3 Days to allow us to get all your items harvested, Shipped to Manila, Sorted, Graded and Delivered to You.

To follow up on your order, you can SMS us at 09479570994 or email us at myhomegrownorganic@gmail.com 

7. Anything Faster?

Yes we have launched TODAY! by Homegrown which has common produce/items that we always have https://homegrown-organics.myshopify.com/collections/today-by-homegrown

It's a concierge service with drivers delivering straight to you within the day. Not all areas are included yet so please check our posts for updates

 8. I Got my Items and there's damage/spoilage 😲😤😢

We Sort at Different Stages: At the Farm Plots, At the Farmhouse and in Manila. Sometimes though we miss things. Sometimes spoilage is at the farm area (yes fresh produce do spoil while on the ground), damaged at Manila, or spoiled on the way to you (Manila traffic takes a toll on veggies)

9. What are you doing about it?

We are in the business of selling fresh, not rotten produce. So we keep improving Kaizen Style!

-You'll notice that the delivered weight is more than your ordered weight (So you don't feel short changed by the defect)

-We're improving our quality inspection and continuously training our staff

-We are improving our packaging and storage for deliveries

10. What Can I Do if I get damaged produce?

-You can email us at myhomegrownorganic@gmail.com or SMS us at 09479570994. Unlike your local market (if you're not a suki) or supermarket, We will replace damaged items within reason. We value you a lot as a client and would like you to have the best service and online buying experience

11. I got extra produce, is that a mistake?

Nope, we usually give out Free stuff as a pleasant surprise! We are not just a retail store, we want to help you discover new and exciting produce!

12. The items I get are sold out so quickly!

Our client community really acts fast on limited items so better decide and buy quickly! To get updates Like or Follow our FB @homegrownorganicph and Insta Pages myhomegrownorganic.

13. Can I Reschedule My Order?

Yes you can, but since we harvest-to-deliver, we request that you reschedule orders 1 day prior to the emailed delivery date. Orders Rescheduled will be delivered on a set delivery date but you will be charged a Re-harvest fee (50% of total bill). In case of rescheduled deliveries on the delivery date, an additional P75 delivery charge (even if you qualified for Free Delivery) will be put on top of your bill.  Please understand that harvested produce can't be put back in the soil or the tree :) , and the drivers have braved Manila Traffic. Please also email us myhomegrownorganic@gmail.com regarding your request to reschedule. Failure to do so will assign your order as cancelled. (Please see item on Order Cancellation)

14. Can I Cancel My Order?

Yes you can, but since we harvest-to-deliver, we request that you cancel orders 1 day prior to the emailed delivery date. Orders Cancelled on the set delivery date will be cancelled but further orders from you will be put on review. (This is to avoid fraudulent orders that not only waste time for the farmers, staff and drivers, but also deny other clients of service)

*For any other questions, You can email us at myhomegrownorganic@gmail.com or SMS us at

     Smart - 09392000149

     Globe - 09054887086

Thanks and Have a Great Time Shopping Healthy!